Is your EarnStar account paused or restricted? Here's what the different account statuses mean and what to do next.
Why is my account under review?
We occasionally review accounts to make sure all our members are real people. While your account is under review, all activity is paused. Reviews are usually completed within a few hours. Once your account is reactivated, you can pick up where you left off: take surveys, participate in offers, and claim your rewards.
How do I verify my account?
If your account is under review, you'll see a prompt in your profile asking you to verify your mobile number. Just follow the prompt to complete the verification. Once you're done, you should be able to use your account again. If it still isn't working, please contact our Support team and we'll be happy to help.
Why is my account on hold?
We may place an account on hold while we wait for feedback from our clients to verify the quality of survey responses. Your account will stay on hold until a set date, and we'll let you know that date when we get in touch. Your account will be reactivated once the hold ends.
To keep your account in good standing, make sure you follow our one-account-per-person policy.
Need help?
If you have questions about your account status or verification, contact EarnStar Support at [email protected].
Back in good standing? Keep earning
Play games, take surveys and complete offers on EarnStar, then claim your rewards.
